"The site looks great and delivers the results we desired."             ~ Elliott Harrell, Paragon International

What made you choose 360 PSG as your provider for this website?

The previous website that we had was poorly designed and the e-commerce aspect was very unfriendly. We also really wanted to have more control of the updating and maintenance on site content and products. We looked at several different companies and even had some pre-designs done, to our dissatisfaction. What really made 360 PSG stand out was the Fission CMS, which might I add, has exceeded our expectations in usability and ease of customization. We were also really impressed with the clarity of the agreements that were drawn up. There was no questions as to what was going to be expected of both parties.

Describe what services and products peeked your interest when initially engaging with 360 PSG.

Again the Fission CMS was what really caught our attention. We didn't find anything on the market that was comparable, especially considering the affordability of the product. Another aspect that caught our attention was when the sales rep mentioned that the designers were going to do a phone interview to evaluate our needs and who we are as a company. And they follow through! The designer had a lot of very well thought out questions and we feel like he obviously got the gist, as the designs presented were really well done and in harmony with who we are.

Describe the experiences of building and designing your site with 360 PSG.

As the site was being designed, the communication between parties was seamless. 360 PSG's Web Project Status program made the process much easier, since all parties were automatically copied when there was correspondence about the project. Any files were simple uploaded to the Web Project Status account for all to see. Any question we had were quickly answered.

Express your personal level of satisfaction with the final product.

When the site was ready to launch, we were very pleased with the look and design. The Fission CMS is better than we had expected. It is very user friendly, the modules are very flexible and make it easier to add dynamic content. The e-commerce aspect is very easy to use, and the checkout is very simple. We have had a sharp rise in conversions since the launch of the new site, which is very pleasing! The Fission CMS is also really useful for us in designing restricted access pages for employee training and other information. We are also really pleased with the ease of assigning administrative  accesses. Overall we are very pleased with our decision to go with 360 PSG and the Fission CMS. Because of how positive the experience we decided to change to 360 PSG for our monthly SEO services as well as are looking at possibly having another of our sister company websites built on the same platform next year. Thanks again for the excellent service!

How have you seen your customers, visitors, or the business itself impacted by the new website?

As was mentioned we have seen a sharp rise in e-commerce conversions since the new launch. We also have had several contact us form submissions, one of which led to a sale and others that have allowed us to submit proposals. The only slight criticism would be that the training on the e-commerce part of the CMS was a little lacking. We had some issues with the Authorize.net account meshing with the checkout form, but after some tweaking and patient customers they have been resolved. It was also a little confusing how to make separate categories for different types of products. The other training on the CMS was really good though. We were really over all pleased.