Customer service is incredibly important to any business and every owner, manager and CEO knows this. But what is the value of customer service, why does it matter so much and, most importantly, how can you improve yours in the digital age?
You've probably been using your business website as a digital "home base" for a while now, and letting it serve as a second store front. But have you ever considered your website to be an additional employee? Here's some of the benefits of changing your perspective.