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“Credibility” and “blog” are not words that have traditionally gone together, at least not with celebrity-hounding sites like PerezHilton.com or any political blog constantly harped on in the news, but it has increasingly become an effective tool in spreading the word about your company - and drawing visitors to your site.

A business-based or industry blog can add credibility to your website and your business as a whole. By focusing on one particular niche issue, whether it be advertising, real estate or any other industry focus, you can offer commentary that contributes to the dialog on that issue.

Think of it this way: Let’s say you own a company that specializes in dog grooming. There are thousands of people every day looking for tips for primping their pet on the Internet. Who would be the expert those people would trust getting advice from? A dog groomer, right? You, as a dog grooming business owner have an authoritative voice in that particular topic.

It’s the same thing that we at 360 PSG are trying to accomplish with this blog. We’re experts in web development - from web design to custom programming to web marketing. So we’re offering our expertise with the posts on this blog. We’ve talked about web headlines and logo design, and we’re going to have more posts about anything else that can help a web business.

Why would a business, especially one that traffics in information, offer free tips about its specialties? Well, it’s not like we’re giving up the farm, such as the secret of our amazing Content Management System or telling people exactly how to design a great website. We’re offering tips and knowledge - background stuff that, in all honesty, we want potential customers to read before they work on a project with us. The information in our blog not only tells customers about 360 PSG, but customers with good research know better what we can do for them.

That’s what you want a blog to do for you. It’s a win-win situation, really - a blog both educates consumers and also sells your company, products and services.

Targeting potential customers is one way to approach your blog. Another tack to take can be to start an industry blog targeting your business peers as an audience.

Here’s another example: You’re a plumber. Sure, you could write a blog discussing tricks for customers to solve septic tank issues, but maybe you don’t specialize in home plumbing - you’re a commercial installer. An end-consumer blog won’t help you much because your sales are driven more by referrals from other companies. That’s where you can be a source of industry news within the plumbing industry.

Instead of how-to’s or tips, maybe you would focus on new technology in plumbing, and how it helps or doesn’t help plumbers, say, implement commercial bathroom installations. Or perhaps you comment on the Plumbing-Heating-Cooling Association’s actions in some way. You’re not at all targeting prospective clients, but your blog could potentially raise your profile within the plumbing industry, by extension helping your business.

The real trick is focusing on one issue, and as a business owner your business is your focus. Just talk about it.

There’s another benefit to blogging, one that might draw more eyes to your website. But we’ll put that up tomorrow. Check back soon!

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Problem 3: Too much stuff, Part Two

One thing people often forget with their websites is that they have room to spread out. A website can theoretically have unlimited numbers of pages - in business that translates to a page for every product, service or idea a business might have. So with so much sprawl space, why do so many companies insist on cramming as much stuff as possible on one page?

Yes, studies show the average web user skims one to three pages of a website before they move on, meaning you’ve got to catch their attention quick. But filling a screen with scattershot information is just white noise - your reader doesn’t want to filter through that much information.

The best strategy is to prioritize your information. Highlight the most unique, most interesting or most useful ideas, features or products on a page, and through intuitive navigation, your users will follow up on them. If you have a catalog of hundreds of items, like Amazon, organize items by category, or include a search function on your site so users can find what they want easily.

An added benefit of targeting featured products or services - it allows you to show off your company’s best features, presenting your company in its best light.

Problem 4: The Professional Look

The early promise of web business was that anyone has the potential to make it big. It’s supposed to be the great equalizer - the guy in the basement on his Dell could build a company to rival Microsoft. Today there still is that potential, however it takes more than a basic knowledge of HTML to build an effective website.

A carryover idea from the early days of the Internet is that all a business needs to get online is a tech guy who knows how to code. For a time, it was possible to pull that off. But as websites and web business has become more complex, it takes more than a basic knowledge of HTML and Microsoft Frontpage to build an effective, dynamic business website.

Web business is no longer an emerging, risky industry. It’s an established medium to reach customers - one of, if not the most cost effective ways to market your business. A good website is an expectation customers have of a business - it is almost as important as your brick-and-mortar shop. People get a feel for what kind of business you are, what type of business owner you are by the look of your website. Don’t mess around with your image by cutting corners: get help. It’s worth every penny.

A clear, well-designed website projects a professional image. Huron Sprinklers is a well-established, professional sprinkler system installer. They have a good reputation and good local business. However their website used to look like this. It looks like an inexperienced designer put this together in their spare time…all five minutes of it. In fact, that’s not far off from what happened - their original site was designed by a neighbor kid, basically working from the book HTML for Dummies.

The right thing to do is get help - for a business website, it’s the right thing to invest in a web development partner. There are three good reasons for this:

1. Web developers know what works. Web business has evolved enough to know what tricks work for web pages, and what doesn’t. Working within the industry, they also analyze where web trends are heading. It’s true your web developers will never know your business as well as you, but they’ll know how to present and market it best on the web. 1a)Web developers know what works…for EVERYBODY. This is, seriously, one of the most overlooked problems with homebrew websites - W3C compliance. In a nutshell, that means your website looks the same for every visitor, regardless of whether they use a Mac, a PC, Windows, Internet Explorer, Firefox, whatever. Developers test designs for all these things, making sure your business reaches everyone.
2. Web developers save you money: If you don’t have the skills and tools immediately available to you, building your website takes time and money you don’t want to take away from your normal business. In fact, the time commitment might be why you might not have a website yet. Look for a web developer that can take the sting out of that investment - someone who makes it easy. Some one like (PLUG ALERT!) 360 PSG. Here’s why - companies like us handle EVERYTHING for the web - hosting, design, content, programming, e-commerce. We have it all in one place, working together. It’s solutions like ours that make the web that cost effective solution.

Problem 5: Can your host handle the party?

Let’s say your website is up, looks good, is very usable and is getting noticed on search engines. In fact, business is booming - you’re getting hundreds and now thousands of visitors a day. But one day, everything goes dark. What happened?Probably one of two things:

1. Your site got more traffic than your web host’s server could handle.
2. Your web server got hacked.

Not all web hosts are created equal - going for the cheapest option may constrict your business. A cheap host might not have the bandwidth for your growing web business, or charges a steep premium after that cheap hook. Or that web host might not be as secure as you need - particularly if you handle online payment transactions through your site.

Look for a web host that can grow with your business, and also one that has security options in place to protect your data. For example 360 PSG has its servers in a secure, Level 3 datacenter nearby our offices, with a powerful generator backup, climate controlled facility and a redundant lock system. And that’s just the physical protection - firewalls and other web security measures make our servers secure enough for almost any business. And because it’s located nearby our headquarters, 360 PSG staff can respond quickly to any issue that may arise.

It’s that kind of protection you want for your business data, and one that will not only protect your data, but give your customers the confidence to trust you with theirs.

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So your business has finally made the jump to the web. You’ve got a website that has a high-tech look (or not), a web address with your name in it (www.yourname.com….or something close to it), and even pictures of your business, your products and maybe even yourself.So why isn’t your website increasing your sales?

Just having a website does not mean your business will benefit from a web presence. Whether you are selling products, services or simply trying to drive potential customers to contact your brick-and-mortar business, a good business website needs to direct people closer to a sale.

The list below addresses some of the most common mistakes small business owners make when they’re making their first foray into web business, and offers some tips to fix them. If you have other tips, leave them in the comments below.

1) Problem 1: I can’t find anything!

Easy navigation is one of the most important aspects of your site, if not the most important. How will a visitor buy your product if they can’t even find what they’re looking for? Make your web visitors’ lives easier by simplifying your websites navigation and flow.

Many small business owners get caught up in flashy design or become obsessed with branding (we in the biz like to call it logo creep). Sure, eye-catching animation and artful design look cool, but it’s possible to go overboard. This bookshop is case in point. Click on the splash page, then click on the book, then click on the logo, then click on the dot (and pray your browser doesn’t crash). With that obtrusive animation, label-less menus and hard-to-read text, would you have any idea that this place sells books?

Good web navigation easy to use and consistent. Simplify your menus and navigation in the most intuitive way you can. Menu items should follow natural priority - what is your site trying to accomplish? Is it selling a product? Then that specific product should be featured high on the menu. Are you an online store with many products? Categorize and alphabetize your catalog. If you’re publicizing your business, organize company information by what is most pertinent to your customers.

An easy-to-use website naturally removes barriers to a sale. The easier it is for a customer to find a product or information they are looking for, the more likely they are to follow through on a sale.

2) Problem 2: Too much Flash

This sort of lends itself to the first problem, but in a slightly different way. Flash or video elements have almost become de rigueur for a dynamic website, and with good reason. It’s an eye-catching device and can illustrate information in unique ways, whether it’s through movie-style presentations, slide shows, images or diagrams.

Because it’s so powerful and has the potential to be visually interesting, it’s tempting to use Flash all over your site. Don’t. A little restraint goes a long way.

There are instances where loads of Flash makes sense. Nightclubs, production studios or design showcases all can benefit from complex Flash use - it highlights their best features or conveys emotion that helps sell their non-traditional services.

The average business, however, should stick to a simple rule: one Flash element, max, per page.

There are several reasons for this:

1) Not all computers, Internet connections and thus customers can use animation. Flash and videos are larger than the average image file, and older computers often don’t have the latest version of the software that plays that file, meaning it might appear clunky to that user.

2) Too much action on a screen means the things you want to highlight on the screen get lost in a sea of motion. Choose the most important idea you want to express, sticking to simple images and text for less important items.

3) Because you want to be found. Flash-based text is terrible for search engine optimization - search engines can’t read text that appears in those animations, so it’s a good idea to have normal text on your page, containing key words and phrases for that site.

Exercising restraint in your website design is one of the most important design decisions you can make for your business website. It simplifies your company image, makes it easier for visitors to use and ultimately drives a sale.

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As a small business owner, you’re proud of your logo. It’s sleek, it’s vibrant, and it captures your company’s image in a great visual metaphor. It cost a hell of a lot of money, so you’re damn well going to get your money’s worth.

You highlight your logo everywhere - in your signage, your brochures, and your billboards - and it is effective. People remember that logo and it’s becoming an icon, similar to Apple Computer’s Apple or the FedEx hidden arrow logo, which are synonymous with their brands.

So why does your web designer insist on shrinking your logo to a small space in the upper left corner of your website? Doesn’t he or she realize how important that logo is to your website? Doesn’t he know how expensive it was?!

Hold your horses, boss. You might have a great logo, but your web designer is looking out for your best interests. It probably is a waste of both a good logo and a good website to make your logo so big on your homepage. When visitors hit your homepage, the brand recognition battle is already won. The customers are through the door, and now your website design has to drive them to buy. Broadcasting your logo only wastes space and valuable selling time.

There are occasions where a big logo on a website makes sense. Usually it’s on a splash page or on an entertainment site, where the visual impact is the point of the site, or at least complements the content and function of the site. On a business website, however, a big logo often affects the usability of the site.

Take Pepsi, for example. The ostensible purpose of the website is to market Pepsi products, not sell them. But this current website is a perfect example of too much taken too far. To start, you have a giant, animated Pepsi can which transforms into a hodgepodge of logo themed art. Even after that all settles down, you’re still inundated with Pepsi logos on a Flash menu, a cluttered layout that can make it difficult to navigate. Sure, you’re going to remember the logo, but good luck accomplishing any actual business on a site like that. Your visitors would struggle to find what you’re selling, let alone how to order it.

A good business website should have clear design and function. Remember, when visitors come to your site, they’ve already discovered your brand. That first job of catching their eye is already done - the next step, and the purpose of your website, is to further your sale. Your website should clearly attract and direct visitors to the functionality of your website: product or service information, contact information, and ultimately sales.

Take, for example, bank websites like HSBC or Bank of America. They’re sites are function driven. A small logo identifies the site, but almost all the other iconography and text is driven to the sale - advertising loans and checking accounts, driving customers to register for more information or online banking.

Sites that aren’t so reliant upon web functionality also benefit from function-based design. The Left Brain is a 360 PSG-designed site for a Buffalo-based bookkeeping firm. Its site is pretty basic - a homepage, pages that describe services, then a contact page. They also have a very unique, visually effective logo. However, on a site used exclusively for directing visitors to place a phone call, it does not resort to logo-overload.

The Left Brain site is built to inform - it has clean design and respects that visitors who come to the site already have brand recognition for the company. With a clean menu design and functional information, the site drives business by providing basic research and incentive to contact Left Brain offices.

So when you are deciding how to handle the logo issue, think about what your website is trying to accomplish. Is it selling a product or a service? Is it driving visitors to make a “real life” connection through e-mail, phone or in person? Is it driving people to use a service? In terms of your logo, however, the specific function doesn’t matter, only that you allow your website to showcase your company, not just your logo.

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In the 360 PSG offices, Ben Shepard, Director of Design, and Eryn Yates, Assistant Director of Design, and I (Evan Pierce, Director of Content Services) often scour the web for design and content ideas. Every once and a while we find a design we absolutely fall in love with, and one of our favorite magazines, Good Magazine, happens to fall in that category.

What do we like about it? Its clean simplicity. Articles are clearly highlighted, the top feature-call-out uses clean, natural multimedia, and the font…oh man we love the use of fonts on this page. It’s a mix of approachable accessibility with authoritative professionalism, perfect for that type of publication.

These ideas - clean, beautiful design with intuitive functionality - are the types of designs we at 360 PSG strive for, and we’re continually evaluating other sites to gain ideas to incorporate in our own designs. Let us know some of your favorites below.

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